Data Transparency and Security Statement

At My Money Circle, we are committed to safeguarding your data and maintaining your trust. Our platform is built on robust security practices to protect your information. Below is an outline of how we collect, store, and protect your data while using our services.

How We Protect Your Data

Hosting on Microsoft Azure:

1. Our application is hosted on Microsoft Azure, a trusted cloud platform renowned for its advanced security and compliance standards.
2. Azure complies with leading international data protection frameworks, including ISO 27001, SOC 2, and GDPR, ensuring your data is stored securely.

Data Encryption:

1. All data transmitted between your device and our platform is encrypted using industry-standard protocols to prevent unauthorised access.
2. Sensitive information, such as passwords, is securely hashed and encrypted.

Access Control:

1. Access to your data is restricted to authorised personnel who need it to deliver services.
2. Coaches only see the data necessary to provide personalised support, such as your onboarding responses.

Backup and Recovery:

1. We perform frequent, encrypted backups to safeguard your data against accidental loss or system issues.
2. Azure's disaster recovery solutions allow us to restore services quickly and efficiently in the rare event of an incident.

How Your Data is Used

We collect only the information needed to provide you with effective financial coaching and support. This includes:

Personal Information:

1. For creating your account, matching you with a coach, and personalising your experience.

Coaching Data:

1. Information you share during onboarding and sessions is used to deliver tailored advice and tools.

Platform Insights:

1. Aggregated and anonymised data is used to improve our platform and better understand user needs.

We never sell or share your personal data with third parties for marketing or advertising purposes.

Financial Security

Secure Payment Processing:

1. All payments are handled by Stripe, a PCI-DSS Level 1 compliant payment processor.
2. Your payment details are securely transmitted to Stripe and are never stored on our servers.

Encryption and Compliance:

1. All financial transactions are encrypted and processed securely, ensuring your payment details remain private.

Your Responsibilities

To help keep your account secure, we recommend:

1. Using a unique and strong password.
2. Keeping your login credentials confidential.
3. Contacting us immediately if you suspect any unauthorised access to your account.

Transparency and Updates

We are committed to keeping you informed. If we make changes to how we handle your data, we will notify you and update this statement on our website.

Your Rights

You have full control over your data and can:

1. Access and review the personal information we hold.
2. Request corrections or deletion of your data (subject to operational requirements).
3. Opt out of communications not directly related to your membership or services.

Contact Us

If you have any questions about how we handle your data, please reach out to us at support@mymoneycircle.au.

Your privacy and trust are at the core of what we do, and we're dedicated to keeping your data safe and secure.